Unlock your team’s full potential
Get hands-on product expertise to help reach your operational goals and a higher-level of ongoing support with a Technical Account Manager (TAM) from Heartland.
I can't say enough about the exceptional support I’ve received from Luis. He has been a game-changer for me and my team. Luis is always proactive, researching and implementing best practices to ensure our programs run smoothly. Read more
Amanda Miller | Food Service Director
Des Moines Public Schools, IA
Compare Plans
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ADDITIONAL SERVICES |
Platinum |
Gold |
Silver |
Bronze |
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Incident/case response time |
1 hour |
4 hours |
12 hours | Same Day |
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Operational reviews with your leadership |
Monthly |
Quarterly |
Semi-Annual |
Annual |
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Participate in product roundtable discussions with your team |
Quarterly |
Semi-Annual |
Annual |
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Monitor support activity, case/incidents, and escalations |
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Access to your TAMs calendar to schedule meetings |
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Establishes relationships with client leadership |
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Remote Training of Release Notes/New Features of Software |
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Reviews your product usage to suggest opportunities for improvement |
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Oversee Data Imports & Exports |
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Direct Certification & Verification Services |
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Priority access to support teams to ensure timely response to issues |
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Remote Audit Assistance ($700 value) |
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Free EOY/SOY service appointment ($1,090 value) |
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Two (2x) free regional training passes |
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Two (2x) free annual Connect conference passes ($1,700 value) |
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Annual onsite visit |
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Free remote training of new hires/staff - |
Semi-Annual | |
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Kickoff call (30 min) with you and a Technical Account Manager to learn about your operation.
Discovery call (1 Hour) to have in-depth conversation about your challenges and goals with key stakeholders.
Next steps call (1 Hour) to outline how we plan to address those challenges and goals with your selected plan.
