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Self-Help Resources

Knowledge Articles
Our library of knowledge articles contains helpful how-to steps and guides for the features offered by Nutrikids. Learn how to manage your scheduled tasks, import student information, or find what you need in a specific report. Use the checkboxes on the left to filter by product or enter a keyword into the search bar to find what you're looking for.

Verification 2023

Each year, when operating under NSLP. a School Food Authority (SFA) must select and verify a sample of applications approved for benefits. This is to confirm that no one is abusing the National School Lunch Program (NSLP). This must be completed by November 15 of the current school year.

Note: This statement only applies to districts that processed applications for NSLP. If you need guidance as to whether you need to process Verification this school year, please contact your State Department.

We have assembled the following resources for your district to help you complete Verification for the 2023-2024 school year.

Nutrikids Enterprise Verification User Guide - Use this PDF user guide to walk through each step of the Verification process.
Nutrikids Standard Verification User Guide - Use this PDF user guide to walk through each step of the Verification process.
Verification Knowledge Article - This article contains all the necessary Verification resources. This link doesn’t change, so you can bookmark it and save it for next year.
Verification Webinars - We hosted two Verification Webinars in September. You can watch the replays and replays of past Nutrikids webinars by clicking the Webinars tile on this page.

Meal Debt Resources

Preventing and Controlling Debt
Customize how students and adults can charge to their accounts.

Charge Limits - Districts can allow (or disallow) students and/or Adults to incur a negative balance when purchasing meals or a la carte items.
Direct Certification Imports - Import your Direct Certification list.
Potential DC Matching List - Find siblings in the same household as students who came in on a Direct Certification list.
Meal Eligibility Corrections - Meal Eligibility Corrections allow you to correct meals inaccurately sold to a student of particular eligibility.

Reporting Debt
Print Reports that tell you what needs to be collected.

Student Balance Lists - Districts can print lists of students with negative balances and filter by how much of a balance they have
Prepaid Account Summary - This report displays the “health” of your district by displaying the total of positive and negative student balances, broken down by building.

Recovering Debt
Let families know how they can settle up their accounts.

Student Balance Letters and Memos -
Balance Letters can be sent to parents whose students’ balances fall below an amount determined by your district. There are two (2) types of letters; Negative Balance and Low Balance.
Balance Memos are printable slips of paper that are useful to hand out to students and staff who fall into the balance threshold determined by your district.
Balance Alert Emails - The Email Balance Alerts feature allows your district to email low and negative balance letters. This provides a more efficient way to communicate with parents and can reduce printing and mail costs. This feature is unavailable if you don’t have email addresses populated in the student and adult accounts.

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Start of School Resources

Get ready for the new school year! Follow the checklist below to set your district up for success when serving students in the new school year.

Enterprise Start of Year Checklist pdf_icon

Standard Start of Year Checklist pdf_icon

If you prefer, we can complete this process on your behalf. We have many Premium End of Year and Start of Year appointments still available. Sign up today to take advantage of our Early-Bird Pricing* or log into Support Central to check on the status of an existing appointment.

Please include your NCES District ID and District Name when registering for Support Central, or log in using MySchoolBucks SSO.

*End of Year appointments that occur on or after July 17, 2023, and Start of Year appointments that occur on or after August 7, 2023, will cost $1,295 each due to limited resources.

Webinars

Nutrikids Verification with Clay
Watch a walkthrough of the entire Verification process, get your questions about Verification answered by an expert, and discuss what is going on in your state in regards to the upcoming school year.

Watch on demand: Thursday, September 21st at 3pm ET

MySchoolApps: Ask an Expert with Thomas
It can be hard to get back in the swing of processing online meal applications. Get all your application processing questions answered by our MySchoolApps expert.

Watch on demand: Tuesday, June 13th at 3pm ET | Thursday, June 15th at 3pm ET

MySchoolBucks: Ask an Expert with Siobhan
Hop on our call for an open Q&A discussion about all things MySchoolBucks.

Watch on demand: Wednesday, July 26th at 3pm ET

POS Bootcamp for New Users

Has it been a few months since you've served or used certain POS terminals? We've created a video to refresh your staff and your serving lines so you have the best possible experience with serving this school year.

Start of School Checklist for Cashiers - Complete the items in this checklist to refresh or train your cashiers on Nutrikids POS and ensure that your POS is working properly.
How To Properly Clean & Disinfect Your Point of Sale Hardware - Now more than ever, making sure every surface in your cafeteria remains clean and disinfected when students return is critically important. Check out our blog post to help your school prevent the spread of germs.

Common Support Topics

Update your menus

Get your menus ready for serving in the new school year! Check out these popular knowledge articles to help you along.

Update Meal Prices - How to update reimbursable meal prices for both Enterprise and Standard.
Set up Menu Items - How to create or update a la carte items and special, deluxe, or deduct meals.
Create and Modify Menu Boards - How to create and modify Menu Boards.

Update student pictures

Current photos help your cashiers know that they are serving the correct student. Click the links below to set up your Student Pictures to be imported into Nutrikids.

Nutrikids Standard Instructions
Nutrikids Enterprise Instructions

Perform a Direct Certification import

Click here for a step-by-step guide on performing a DC import.

Complete a student import

Make sure that the student data you have in Nutrikids matches what is in your District's Student Information System by running a District Data Import.

Nutrikids Standard Instructions
Nutrikids Enterprise Instructions
Student Import Training Video

Send notification emails for low or negative account balances

Notify parents and students that they have a low or negative meal account balance. Click the links below to set up your email template prior to sending your emails.

Nutrikids Standard Instructions
Nutrikids Enterprise Instructions

Send letters to households to encourage them to fill out a Free & Reduced Application for the new year

Make sure families in your district are informed of the meal benefits that may be available to them. Nutrikids allows you to send letters directly from your Point of sale system. Send a letter to families to explain the benefits available to them and encourage them to apply for the benefits if they haven’t already.

See the instructions below to set up and print miscellaneous letters:

Nutrikids Standard Instructions
Nutrikids Enterprise Instructions

Re-enable Scheduled Jobs

Make sure that any imports, exports, MySchoolBucks jobs, or any other important jobs that have been disabled are now back up and running in the Task Scheduler.